Customer Care

At ICCS we have you covered 24/7. 

We provide omnichannel services for every stage of the customer life cycle. We communicate when and how your customers prefer. Whether that is voice, online chat, email, or text, we offer multilingual cost-efficient in and outbound services. 


ICCS agents operate as an extension of your business, we are your external team and understand that every customer interaction is important. Regardless of the reason for the interaction, ICCS agents aim to provide helpful and courteous services to leave your customers feeling heard and valued. 

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ICCS provides customer care solutions to a wide variety of industries and businesses of every size, including leading brands across North America. Rest assured that your customers will be communicating with highly trained customer care agents who understand your business, your products, and your services.

 

ICCS offers the following Customer Care Services:

  • General & Complex Customer Inquiries 

  • Ecommerce & Shipping Support

  • Product Information

  • Billing Inquiries 

  • Attendance Call-In

  • Card Activation & PIN Reset

  • Safety Check-In

  • Surveys 

  • Account Maintenance, Activation/Re-Activation 

  • Loyalty Programs 

  • Appointment Booking & Follow-Up

  • Helpdesk & Reception