Coding

Technical Support

Turning “technical issues” into great customer experiences.

 

When your customers experience “technical issues” they want them resolved quickly. Our cloud-based omnichannel contact centre software ensures a seamless customer experience. Whether a customer interacts via chat, email, voice, or a combination of, we ensure all communications are tracked and linked. Various call back options reduce hold time which results in improved customer approval metrics such as NPS, CES, CSAT, etc. With the option to video chat and share screens you can be sure our highly skilled and well-trained agents resolve your customers technical support issues on the first call.

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ICCS Multi-Tiered Technical Support solutions include:

  • Integration with field teams and appointment setting

  • Mobile phones, tablets, TV and computers 

  • Tiers 0 - 4 

  • Software products

  • Help desk support 

  • Outsourced office IT

  • Electronic or mechanical products 

  • Project management 

  • Devise set up

  • Remote computer repair 

  • Monitoring servers